If you were among the many Canadians who filed a claim in the Apple iPhone battery class action lawsuit back in April 2024, you’re not alone in wondering why no money has arrived yet. As of June 23, 2025, the claims review process has officially concluded—but payouts are still not being issued.
According to a recent update from the settlement team, payments to approved claimants are delayed until at least the end of 2025, with no firm payout date announced.
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Settlement Team Confirms Delays in Email Communication
An email obtained by iPhone in Canada from the settlement team clarified the situation:
“We are nearing completion of the claims review process. At this time, we cannot provide anything more specific than the end of 2025.”
This statement has left many eligible claimants frustrated, especially those who filed early and received confirmation emails months ago.
Why Some Claims Are Being Rejected or “Not Found”
Adding to the confusion, several users report that their claim status—when checked via the official chatbot—shows no approval. Instead, they’re being told:
“Based on the information you provided we were unable to locate an approved claim. This may mean your claim was reviewed and determined to be ineligible and therefore rejected under the terms of the settlement, or that it was not received.”
This has alarmed many participants, particularly those who have email confirmations from their original claim submission. Some users are discovering that all of their claims were either rejected or missing from the system entirely.
What You Should Do If Your Claim Was Rejected or Missing
If you find yourself in this situation, you must act quickly. The settlement team is asking those who believe their claim was wrongly rejected—or not properly received—to contact the Claims Administrator at:
You must email them before July 23, 2025, to dispute the decision. If you don’t, the claim status will be finalized, and you won’t have the opportunity to appeal.
Background: What Was the Apple iPhone Battery Class Action About?
The lawsuit alleged that Apple intentionally slowed down older iPhones via software updates, without informing users—forcing many to upgrade their devices unnecessarily. The class action covered Canadian residents who owned one of the following iPhone models:
- iPhone 6, 6 Plus
- iPhone 6s, 6s Plus
- iPhone SE (1st generation)
- iPhone 7, 7 Plus
To be eligible, the affected device must have had certain versions of iOS installed before December 21, 2017.
In March 2024, Apple agreed to a settlement amount between $11.1 million and $14.4 million CAD, and the deadline to submit claims has now passed.
How to Check Your Claim Status
If you filed a claim and want to check its current status, follow these steps:
- Click the chatbot icon on the right side of the screen
- Enter your claim number and iPhone serial number when prompted
Both of these identifiers are found in the PDF confirmation email you received after submitting your claim.
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Final Reminder: Act Before July 23 If There’s a Problem With Your Claim
While the wait for payouts continues, the most important step for claimants right now is to verify their claim status. If you see a rejection or can’t locate your claim, don’t delay in reaching out to the Claims Administrator.
The clock is ticking: July 23, 2025, is the deadline to contest any decision. After that, your claim status becomes permanent—even if it was wrongly denied.
Stay informed, check your documentation, and take action if necessary to ensure you receive what you’re owed in this long-awaited class action settlement.