A popular restaurant in Mississauga has officially closed its doors following a wave of backlash from customers who claim they were misled and overcharged. Farzi Café, formerly located at Square One Shopping Centre, has been accused of shady billing practices that left many diners feeling deceived.
According to a Square One spokesperson, the restaurant is no longer operating as of this past Monday. However, no formal reason for the closure was disclosed.
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Viral TikTok Sparks Outrage Over Restaurant Practices
One Woman’s Story Became a Lightning Rod for Frustrated Customers
The controversy came to light after Harnoor Sahota posted a viral TikTok video recounting her visit to Farzi Café. Her story, viewed more than 600,000 times, described how restaurant staff persistently pushed unwanted drinks and appetizers onto her group. By the end of the evening, their bill totaled a staggering $240—allegedly padded with unauthorized charges and unexpected gratuities.
Public Reaction Revealed a Pattern of Complaints
Sahota’s video struck a nerve with viewers, prompting a flood of comments from others who shared similar grievances. Many claimed to have experienced inflated bills, aggressive upselling tactics, and inconsistent pricing—raising red flags about the restaurant’s overall conduct.
A Pattern of Negative Reviews and BBB Complaints
Thousands of Online Reviews Tell a Consistent Story
Farzi Café’s Mississauga location had amassed over 7,500 Google reviews, many of which echoed the same concerns raised by Sahota. On platforms like TripAdvisor and Reddit, users expressed frustration with the restaurant’s billing methods, alleging everything from sneaky gratuity charges to surprise menu add-ons.
The Better Business Bureau Gives a Failing Grade
The restaurant has also been the subject of more than 20 complaints filed with the Better Business Bureau (BBB), resulting in an “F” rating. Sahota, along with other dissatisfied patrons, submitted formal reports to the BBB, intensifying the spotlight on the café’s business practices.
Restaurant Denies Claims, Vows Legal Action
Farzi Café Calls Allegations “Baseless”
In a statement released on Instagram on June 4, Farzi Café dismissed the allegations as “baseless” and announced that its legal team was taking steps to hold those responsible for the public backlash accountable. The post, however, did little to quell the criticism circulating online.
No Comment Yet From the Restaurant
Although Now Toronto reached out to Farzi Café Mississauga for further comment, the publication has not yet received a response.
Final Thoughts: Closure Marks the End of a Controversial Chapter
While the official reason behind the closure remains unconfirmed, the overwhelming volume of customer complaints and viral online exposure likely contributed to Farzi Café’s abrupt end at Square One. For many former patrons, the restaurant’s shutdown brings closure to a troubling experience that raised broader concerns about transparency and ethics in the hospitality industry.
